Privacy Policy

Overview and Scope

Ffbet is the data controller for personal information processed in relation to the services we provide on our platform. This Privacy Policy explains what data we collect, how we use it, the lawful grounds for processing, how long we retain data, who may access it, and the rights you may exercise in respect of your information. It applies to all users of our gaming and related services.

What personal data we collect

  • Identity data: full name, date of birth, government-issued identification where required, and profile aliases used on the platform.
  • Contact data: email address, telephone number, mailing address.
  • Financial and transaction data: payment method details registered for deposits and withdrawals, transaction history, betting activity, deposits, withdrawals, and outcomes.
  • Technical data: IP address, device identifiers, browser type, operating system, and other information collected through devices used to access the Service.
  • Usage data: which games you play, duration of sessions, bet sizes, and interactions with the Service.
  • Marketing data: preferences for receiving promotions and communications.

We may collect additional data as required by applicable laws or to verify your identity and protect the integrity of the Service. We do not routinely process sensitive data unless required by law and strictly for regulatory purposes.

Purposes and lawful bases for processing

We process personal data for the following purposes and rely on the corresponding lawful bases:

  • To provide and administer the Service, verify identity, and manage accounts (contract performance).
  • To comply with legal and regulatory obligations, including anti-money laundering, fraud prevention, and responsible gaming requirements (legal obligation).
  • To detect and prevent illegal or fraudulent activity and to protect the safety of users and the platform (legitimate interests).
  • To process payments and manage financial transactions (contractual necessity and regulatory compliance).
  • To communicate with you, provide customer support, and respond to inquiries (legitimate interests and contractual necessity).
  • To tailor offers and improve the Service, subject to your consent where required (consent and legitimate interests).

Identity verification, anti-money laundering, and security measures

We may request documents to verify identity, address, and payment profiles at any time. Acceptable documents include government IDs, utility bills, and bank statements issued within the last three months. We may conduct video verification and other checks, and we may suspend or limit services pending verification. We reserve the right to freeze accounts, reject withdrawals, or close accounts in accordance with regulatory and security requirements. We may also perform age checks, residence verification, and transaction monitoring as part of our AML/CTF program.

Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations. Typically, account information and transactional data are retained for a minimum period of five years after the termination of the customer relationship, with longer retention where required by law or for regulatory purposes (e.g., AML, taxation, dispute resolution).

Data security

We implement technical and organizational measures to safeguard personal data, including access controls, encryption in transit and at rest, secure storage, and regular security assessments. We use industry-standard encryption (e.g., TLS for data in transit and AES-256 for stored data) and restrict access to data to personnel with a legitimate need to know.

Data sharing and recipients

We may share personal data with: payment processors and financial institutions for payment services; hosting, analytics, and customer support providers acting on our behalf; regulatory authorities as required by law; and other third parties where necessary to operate the Service. We require recipients to protect personal data in accordance with applicable laws and this Policy.

International transfers

Some data processing may occur outside your country of residence. In such cases, we implement appropriate safeguards to protect data transfers, including use of standard contractual clauses or other legally recognized transfer mechanisms, and we remain responsible for the protection of your data in accordance with this Policy.

Cookies and tracking technologies

We use cookies and other tracking technologies to analyze how you use the Service, personalize your experience, and support security and compliance activities. You may manage cookie preferences through your account settings or device preferences. Some essential cookies are necessary for the operation of the Service and cannot be disabled.

Your rights

You have a number of rights in relation to your personal data, subject to applicable law. These include:

  • Access to your data and information about how it is processed.
  • Rectification of inaccurate or incomplete data.
  • Erasure (the right to be forgotten) in certain circumstances.
  • Restriction of processing under certain conditions.
  • Portability of data where applicable.
  • Right to withdraw consent for processing, including marketing communications.
  • Right to object to processing based on legitimate interests or for direct marketing.
  • Right to lodge a complaint with a supervisory authority.

Requests should be submitted via the contact channels below. We will respond within thirty (30) days, with possible extensions where allowed by law.

Marketing and communications

You may opt out of direct marketing at any time. We may contact you regarding promotions and new features if you have consented or if we have a legitimate interest, unless you have opted out.

Children and underage users

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of processing for a minor, we will take steps to delete or restrict such data in accordance with applicable law.

Updates to this Policy

We may update this Privacy Policy from time to time. When changes are material, we will provide notice and obtain any required consent. Continued use of the Service after changes constitutes acceptance of the updated Policy.

How to contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our privacy team at [email protected]. You may also reach us through the standard support channels available on our platform.