Self-exclusion Policy

Scope and Purpose

Ffbet's Self-Exclusion Policy governs the use of Time-Out and Self-Exclusion features to promote responsible gaming and protect players. It applies to all registered players and any activity conducted through accounts held by the player, regardless of device or jurisdiction where permitted by law.

Time-Out

A Time-Out is a temporary break from all Ffbet products. When activated, the account is blocked from deposits, withdrawals, wagering and access to any Ffbet product for the selected period. Time-Out durations are available in the Account Profile under Time-Out settings. A Time-Out can be revoked only after 24 hours from the initial request. Upon expiry, the account is automatically reactivated and normal access resumes.

Self-Exclusion

Self-Exclusion is a longer or permanent cessation of activity. To initiate, a player must submit a request by email to Ffbet's support team describing the decision to pause activity. Upon receipt, the account enters the first-stage 24-hour cooling-off period during which no gambling activity is permitted. After the cooling-off, the available self-exclusion periods will be presented for selection. Periods are pre-defined and cannot be varied. A confirmation email from the player is required to proceed. If no response is received within 24 hours, the request is closed and the account is reopened by confirmation email.

• During Self-Exclusion: deposits and withdrawals are disabled; no wagering is permitted; access to the account is blocked.
• On activation: the account remains disabled for the duration of the selected Exclusion. No promotional materials will be sent to the excluded player.
• Extensions: if the player wishes to extend the Self-Exclusion, contact support; extensions are subject to policy and may be refused at the Company’s absolute discretion.
• Linked or new accounts: any new account opened during Self-Exclusion will be closed and funds will be inaccessible.

Pending Bets and Settlement

Bets placed prior to the start of Time-Out or Self-Exclusion shall be settled in accordance with official results. The Exclusion does not affect the validity of bets already accepted prior to exclusion; such bets will be settled in accordance with applicable Terms and Conditions.

Financial Protection and Limits

Players may set personal limits on wagering, deposits, and losses via the My Account section. If a limit is exceeded, further activity relating to that limit is restricted. Requests to revoke limits or lift Exclusion require written or electronic notice to Ffbet. The Company will consider such requests but reserves the absolute right to deny approval. The Company will take reasonable steps to ensure Self-Exclusion is respected and will endeavour to prevent promotional material from reaching excluded players.

Reinstatement and Revocation

Time-Out revocation is permitted after the initial 24-hour period. Self-Exclusion is binding for the duration selected and cannot be shortened; permanent Self-Exclusion is non-reversible and prevents registration of new accounts. Reinstatement following Self-Exclusion will occur only upon completion of the exclusion period and confirmation by Ffbet via electronic communication. If a cancellation is sought after the period has ended, confirmation will be provided by Ffbet.

Data Protection, Compliance and Age Verification

Ffbet handles all Self-Exclusion and related personal data in accordance with its Privacy Policy and applicable data protection laws. All Self-Exclusion decisions, KYC and AML verifications are performed in line with policy requirements. The Company reserves the right to verify identity prior to reinstatement or modification of Self-Exclusion status. Under 18s are strictly prohibited from gambling; violations will be reported to the appropriate authorities as required by law.

Support, Guidance and Responsibilities

Ffbet recognises that Self-Exclusion is a serious decision. If you experience gambling-related issues, seek professional support and independent advice. Ffbet will provide information on local support services where available but does not assume responsibility for third-party treatments or interventions. Players are responsible for ensuring registration details are accurate and must not bypass Self-Exclusion by creating additional accounts or altering personal data to circumvent restrictions.

Contact and Effective Date

To apply for Time-Out or Self-Exclusion or to modify an existing exclusion, contact Ffbet support at [email protected]. This Policy takes effect on the date of posting and may be updated from time to time to reflect regulatory requirements and internal risk controls. The service operates subject to applicable laws and licensing conditions. Gambling can be addictive; players should gamble responsibly.